Hi! We are here to help.

LOG YOUR MAINTENANCE REQUEST HERE

By submitting this request you agree that if the maintenance issue is a fault caused by yourselves as the tenant by way of negligence, error or failing to check something yourselves then the you will be liable for the invoice cost for the call out or repairs. This invoice will be sent directly to yourself as the tenant from the servicing trades person or agency.

Maintenance Information for Tenants

Requesting Repairs

All repair requests need to be reported to our office via our Tenant Concierge above.

If you do not have internet access you can lodge your repair request at our office
11/43 Accolade Avenue Morisset.

Please only phone us with maintenance issues if they are urgent (see support). If you are unable to contact us at the office or on 0412 552 024 (after hours & weekends only), contact the relevant emergency tradesperson noted in your Tenancy Agreement.

LAWSON MAINTENANCE

Lawson Group are leaders in Investment Property Management. We are committed to providing you with unparalleled access to the best people, process and systems to service our Landlords, Tenants and Trades.
Our preferred trades are all licensed, insured and meet our very high standard to work on any of our managed properties.
Please get in touch with our team if you have any questions.

Trouble Shooting

KNOWLEDGE FOR EVERY LEVEL

Trouble Shooting Tips

Trouble Shooting Tips

Our Promise

WHAT YOU CAN EXPECT

Prompt Response

We understand the importance of actioning maintenance requests quickly.

The trades person selected for the job will contact you to arrange access directly.

Communication

Nothing is more frustrating than not knowing what is going on. With our maintenance platform you can always login in and find out where your job is up to in the process.

If you need an update simply call one of our team at the office.

Friendly Service

Our team are here to help. We understand maintenance issues can be frustrating and cause stress. Please know we are working as quickly as possible to resolve the issue for you and we will always do this in a friendly courteous manner.